1. Regardless of whether the outer packaging is obviously damaged or torn, you must inspect the goods in front of the courier before signing for it, and make a note on the waybill before signing for it, or refuse to sign if there is any problem;
2. If the package that is not signed for in front of the courier is damaged or has few pieces, please keep the outer box (including the sealing tape) and feedback it to the local post office within 2 days after signing for it (subject to the delivery time on the logistics provider's website). And provide the goods invoice, physical photos and other information to contact us to apply for compensation from the post office for you.
3. When the product you purchase has quality problems after being used for a period of time, as long as the product is still within the quality assurance period and has the original purchase voucher and product quality assurance card, you can entrust BuyChinaMade to contact the merchant in mainland China to handle the return/return. Exchange;
1) Since each seller/manufacturer has its own unique principles and methods for handling product quality issues (subject to what is stated on the product quality assurance card), BuyChinaMade cannot guarantee that the manufacturer can fully meet your requirements, but it will We will try our best to fight for your interests and satisfy you.
2) BuyChinaMade provides this agency service without charging any service fees, but you need to bear the return shipping cost of the goods. BuyChinaMade reserves the right to refuse this service for goods that do not meet the quality assurance conditions.
We will not accept your request for return or exchange of goods if any of the following situations occur:
1. The product has been exchanged, its original appearance has changed, or parts have been lost;
2. Unpacked goods, such as software packages, CDs, DVDs, cassettes, etc.;
3. Products without original proof of purchase.
4. If there are problems such as small quantities of goods, damage, defects, etc., you must contact customer service within 72 hours after signing for the package. Overdue orders will not be accepted.
Pictures required to apply for after-sales service
1. If the product is damaged or has a large area of stains, please take photos and upload the damaged or stained areas.
Example: damaged goods, stained goods
2. If the size of the product received does not match the size you purchased, you need to take a photo and upload the product with the size logo (if the product does not have the size logo, it cannot be verified)
Example: size identification
3. If the product received does not match the style of the product you purchased, you need to take a photo and upload the overall picture of the product.
Example: Overall picture of the product
4. If there are few items, first provide the order number of the missing item, and then take photos and upload pictures of the front of the package you received, the unpacking area of the outer package, the goods and the weight of the package, as shown in the figure.
5. If the package received is incorrect
Please take a photo of the receipt of the package you received and the goods inside the package, and provide the ID of one of the goods you received.
6. If the weight of the package you receive is wrong: please weigh the package before unpacking it and upload the weighing picture.